1. Cancellation & refund policy: You may cancel automated renewal of your TrendSpider account by using our no-hassle online system (directions below) or by contacting us via e-mail, telephone or live chat. When you cancel your TrendSpider account, you are deactivating future automated renewals of the account. If you cancel during your free trial period, you will still be able to continue to use the system until your trial ends, but at the end of your trial your subscription will not start, your account will shut off, and you will not be charged. If you cancel during your paid subscription (after 1 or more renewals), then you will continue to have access to TrendSpider until your pre-paid period has ended, and then your account will shut off automatically instead of renewing. If you do not cancel automatic renewal of your membership prior to your renewal date (or the end of your free trial), we will (and you authorize us to) charge your membership fee to the credit card we have on file for you for that renewal period. All fees paid are non-refundable. It is your responsibility to manage your subscription.
No-hassle online cancellation directions: You are in full control of your subscription and may change or cancel it at anytime. To cancel, first log into TrendSpider and click on your name on the top right corner of the screen. In the menu that appears, click on Account & Settings. Next, on the dialog window that opens, click on the Plan tab. There, click on the Cancel Auto-Renewal link at the bottom to start the process of disabling future automatic renewals of your account. If you have issues cancelling online or logging in, you may cancel by contacting us via telephone at (833) 587-3637 (Monday to Friday from 9am to 5pm Central Time) or by sending an E-mail (from the same e-mail address that your TrendSpider account is registered under) to email@example.com.
2. 1-on-1 training session. Valued at $199. Fee waived for Elite and Pro subscribers. Available Monday to Friday between 9am and 5pm Central Time, subject to schedule and availability. To request training session please log into TrendSpider, click on the User Menu (top right corner) and then select Schedule Training.
3. Delayed market data plans. Delayed market data feeds for Analysis Only plans are (1) provided by Barchart Solutions and/or Xignite, (2) are 15-20 minutes behind the market, and are (3) provided 'as-is' for informational and educational purposes only without warranty. See full legal terms and disclaimers.
4. Non-professional investors. Real-time data feeds are for non-professional investors as defined by the SEC who are using the data feeds for their own personal use and not on behalf of any business entity. If you are a professional investor (as defined by the SEC) please contact us before signing up. Real-time data feeds are provided by Xignite and/or Barchart Solutions and are provided without warranty on an as-is basis for informational and educational purposes. See full legal terms and disclaimers.